Refund Policy

Thank you for shopping at astoryideas.com.

We create and deliver high-quality digital products (like Instagram Story Templates, Reels Templates, and downloadable bundles) that are instantly accessible upon purchase.

🛍️ Digital Product Refunds

Due to the nature of digital products, all sales are final. Once you receive access to your downloadable files, we cannot offer a refund, return, or exchange.

However, we’re here to help! If you experience any issues with your download, access link, or product quality, please reach out to us at:

Email: storyideas369@gmail.com

đź“Ą Failed or Duplicate Purchases

If you were charged twice or faced any technical payment issues (e.g., download failed after payment), kindly contact us within 48 hours of purchase. We will investigate and resolve it promptly.

đź“Ś Important Notes

  • Refunds will not be provided due to buyer’s remorse or accidental purchases.
  • Please read the product descriptions and preview images carefully before purchasing.
  • All templates and digital files are for personal or individual creator use only (unless otherwise stated).

🤝 Your Satisfaction Matters

We’re committed to making sure you have a great experience. If something isn’t working as expected or you have questions before buying, reach out anytime.

Thanks for supporting Astoryideas — where creativity meets daily story magic!

Last updated: July 30, 2025

🧾 Cancellation & Refund Policy

Last updated on: 04-08-2025 18:29:04

CHAIRCHARMS (Astory ideas) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the process of shipping.
  • CHAIRCHARMS (Astory ideas) does not accept cancellation requests for perishable items like flowers, eatables etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not satisfactory.
  • In case of receipt of damaged or defective items, please report the same to our Customer Service team within the same day of receiving the product. The request will be entertained only after verification by the merchant.
  • If you feel the product received is not as shown on the site or not as per your expectations, you must notify our Customer Service within the same day. The team will then review the complaint and make a decision accordingly.
  • For products that carry a manufacturer’s warranty, please contact the manufacturer directly.
  • In case any refund is approved by CHAIRCHARMS (Astory ideas), it will take 16–30 business days for the refund to be processed and credited to the customer.
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